Refund & Cancellation Policy
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Thank you for shopping with Sukhayu Ayurveda. We strive to provide high-quality Ayurvedic products and a smooth shopping experience. Please read our Refund and Cancellation Policy carefully.
Order Cancellation
Customers may cancel their order before the order is shipped.
Once the order has been processed or dispatched, cancellation may not be possible.
To request cancellation, please contact our support team with your order ID as soon as possible.
Refund Eligibility
Refunds may be issued under the following circumstances:
- The product received is damaged during transit
- The wrong product was delivered
- The order was cancelled before shipment
Customers must inform us within 48 hours of receiving the product if they receive a damaged or incorrect item.
Refund Process
Once your refund request is approved:
- The refund will be processed to your original payment method
- Refunds are usually completed within 5–7 business days
The processing time may vary depending on your bank or payment provider.
Replacement Policy
If the product delivered is damaged or incorrect, we may offer a replacement instead of a refund, depending on product availability.
Non-Refundable Situations
Refund requests may not be accepted in the following situations:
- Product has been used or opened
- Request made after 48 hours of delivery
- Damage caused by improper handling by the customer
- Incorrect shipping address provided during checkout
Contact Us
For any questions regarding refunds or cancellations, please contact us:
Sukhayu Ayurveda
Bhadhar, Gujarat, India
📧 Email: support@sukhayuayurveda.com
📞 Phone: +91 XXXXX XXXXX